Privacy Policy

Last Updated: October 2024

At Big House Resources Pty Ltd. ("we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you may provide to us through our website ("Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website. By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

a. Information You Provide to Us:

  • Contact details, such as name, email address, phone number, mailing address.

  • Account information, such as username and password, if you create an account.

  • Payment information, if you make a purchase on the Website.

  • Any other information you voluntarily provide via forms, surveys, or when contacting us.

b. Information We Automatically Collect:

  • Cookies: We use cookies and similar tracking technologies to collect information about how you use our Website, including your IP address, browser type, device, and browsing patterns. For more details, please see our Cookie Policy.

  • Log Data: We collect log data, such as your IP address, browser type, operating system, pages visited, time and date of access, and any referring URLs.

  • Analytics: We use third-party analytics services (e.g., Google Analytics) to collect and analyze data about visitors to our Website.

c. Information from Third Parties: We may receive information from third parties, such as payment processors, social media platforms, and marketing partners.

2. How We Use Your Information

We may use the personal information we collect for the following purposes:

  • To provide, operate, and maintain the Website.

  • To improve, personalize, and expand the Website.

  • To process transactions and manage billing and payments.

  • To communicate with you, including responding to your inquiries, sending updates, and providing customer service.

  • To send marketing and promotional communications (with your consent, where required by law).

  • To analyze trends, usage, and activities on the Website.

  • To comply with legal obligations, prevent fraud, and enforce our Terms and Conditions.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with third parties in the following circumstances:

  • Service Providers: We may share information with third-party service providers who assist us in operating our Website, processing payments, conducting analytics, or providing other services.

  • Legal Requirements: We may disclose your information to comply with applicable law, legal proceedings, court orders, or other governmental requests.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor company.

  • With Your Consent: We may share your information with third parties if you give us explicit consent to do so.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our Website and for analytical purposes. You can choose to accept or decline cookies through your browser settings. For more information, please see our Cookie Policy.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including countries where data protection laws may differ. By using our Website, you consent to the transfer of your information to our facilities and third parties as described in this Privacy Policy.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can ask us to correct any inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information, subject to certain legal obligations.

  • Objection: You can object to the processing of your personal information, including for marketing purposes.

  • Portability: You can request that we transfer your personal information to a third party.

To exercise these rights, please contact us at [Contact Email]. We may ask you to verify your identity before processing your request.

9. Children’s Privacy

Our Website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us at hello@bighouse.io, and we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes. Please review this page periodically for the latest information on our privacy practices.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Director of Compliance

Big House Resources Pty Ltd.
PO Box 9258, South Yarra VIC 3141
hello@bighouse.io
+61 3 7035 5677